Earn Rave Reviews with Your Business from Day One
Are you thinking about setting up your own business? If so, you need to ensure that you are taking steps to earn the right reviews with your company. A new business will live or die based largely on the reviews it receives. Eighty percent of customers will check reviews before they even think about purchasing a product or service online. So, how do you ensure that your business receives the best reviews possible? Here are some options.
Create A Complete Experience
First, you should make sure that you are striving to provide your customers with a complete experience. What does this mean? You must go beyond simply providing them with a standard product or service. For instance, you could be running a brick-and-mortar company. If that’s the case, you should think about the business environment and how to create the right atmosphere. You can use tools such as Sirius for business to ensure that your company has a unique feel which fits with the brand that you want to create.
Check In
Next, you should consider checking in with your customers and clients after they have purchased a product or service from you. This is important because it shows that you care more than just the initial sale. A check in after a sale can take the form of a phone call, social media message or email. Emails are great because they are nonintrusive. However, they will typically have a low open rate. As such, you need to make sure that you are taking steps to guarantee that the email is enticing and does provide real levels of value to your customers.
Engage
Another point to consider is levels of engagement. Customers and clients always want to feel connected to businesses that they are buying from. If you don’t do this, then there’s no reason for them not to look elsewhere for other companies. You need to aim for high loyalty to your business and brand. There are a few steps that you can take here. For instance, you should ensure that you are as active as possible across different forms of social media. This can include options such as Twitter, Facebook, and Instagram, depending on the type of business you are running.
Go The Extra Mile
Finally, you need to ensure that you are taking steps to go the extra mile for your clients. Doing the bare minimum will never be enough because there will always be other companies and teams willing to do far more. There are many examples of going the extra mile for customers and clients. For instance, you might consider offering them extensive refund options on your services. This will give them peace of mind if they have never used your services.
We hope this helps you understand some of the best steps that you can take to get great reviews for your business. In doing so, you can guarantee that your company soars past the competition.
