Flipped Off?
The announcement of Cisco Systems’ discontinuation of the Flip Digital Video Camera has Flip fan Alex Greenwood feeling “flipped off.”
(This post filmed on a Flip digital camera. So there, Cisco.)
UPDATE: An email from Flip clarifies what’s next, support, etc.:
Cisco recently announced that it will be exiting the Flip business and support customers and partners with a transition plan. Cisco will continue its focus and commitment to deliver best in class solutions that extend the network as a platform, from businesses into the home through its Linksys products and consumer TelePresence solutions with ūmi. More information can be found at Cisco’s consumer website.
Flip Future
Thank you Flip fans for all your support and comments about Flip and our team here as we begin our transition plans to close the business. However, do know we will continue to provide technical support for Flip video cameras until 12/31/2013 and Flip cameras will be available through our online and in-store retail partners as well as our Flip store while supplies last.
We know you have lots of questions for many of you have inquired about what is going to happen to Flip in the future; if FlipShare software will still work; and if we will continue to support you in the use of your Flip? We have many of these answers for you today and will continue to update you here on our site.
Flip Support:
First, we want everyone to know that if you own a Flip or are considering buying one, we will continue to support you within the terms of our warranty which is 1 year from purchase date (US and Canada). For customers that have issues that are not covered by our warranty or that are outside their warranty period, Cisco will continue to provide support for a nominal fee until 12/31/2013. E-Support will also continue to be complimentary and available until 12/31/2013. Details and updates about our support and service as well as our warranty policy can be found on our website.
Using FlipShare:
FlipShare software will continue to be fully functional and will be supported until 12/31/2013. After that time Cisco will no longer support the application though it may remain functional as a software for offloading videos, editing, organizing and archiving. Video sharing will no longer be supported past 12/31/2013. Continue to check back here on updates on FlipShare.
Flip availability:
Flip will continue to be available through our online and in-store retailers as well as our Flip store while supplies last. If you are looking for a customized Flip you can still order here at our website while supplies last.
If you are looking at buying a video camera – it’s the perfect time to take advantage of the easiest to use video camera in the world! We will continue to honor our support and warranty commitments and FlipShare software as mentioned above.
The Flip Team:
The teams have been reading your comments from emails and our social media community pages and are touched by the overwhelming number of thoughts and messages. We hope you will continue to have fun with your Flip video camera, and we appreciate your loyalty and business.
The Flip Video team
