AlexanderG Whiz Mailbag: “Thank you for blogging!”
I received a nice email about some of my AlexanderG Whiz blog posts from Kandi, a customer service professional in the hospitality industry. Here’s part of her email:
Hey Alex!
I enjoyed the Honda follow-up blog! Glad to see that they didn’t disappoint, now every time I get those coupons in the mail I wonder what they are going to try to up sell me on when I enter!
Also wanted to let you know that I deeply enjoyed your April 26th post about Good Customer Service to the Core, I actually just spoke to a [college] hospitality class about customer service and getting back to the basics. […] I totally agree with you though that if people in the service industry would just realize that it is the small things that make the most impact a lot of the companies wouldn’t be where they are today!
Anyway just wanted to check in with you and thank you for blogging!
Kandi
She also mentioned she is thinking about writing a book on customer service. We hope she does–and we’ll certainly let you know when it’s published.
Thanks for writing Kandi!
You can write us, too–or leave a comment below. Come on, let’s hear from you!
